Privacy Policy

Effective Date: 24 June 2025

Last Updated: 24 June 2025

This Privacy Policy explains how WifiFam Ltd (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit https://wififam.com (the “Website”), access our content, or engage with our products and services. We are committed to safeguarding your privacy and ensuring compliance with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant international frameworks such as the California Consumer Privacy Act (CCPA/CPRA) and Canada’s CPPA.

1. Who We Are

Data Controller: WifiFam Ltd

Registered address: [Carnforth, Lancashire, LA4 5TT)
Email: admin@wififam.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Voluntarily:

• Name, email address, and contact details
• Account registration information
• Responses to surveys, opt-ins, and feedback forms
• Payment details (via secure third-party processors only)

b. Information Collected Automatically:

• IP address and browser type
• Device information
• Log data and referring URLs
• Usage behaviour on the website via cookies or analytics

c. Children’s Data:

Our site is family-oriented, but we do not knowingly collect data from children under 13. Parental consent is required for any user interactions involving children.

3. Legal Basis for Processing

We only process your personal data when we have a lawful basis to do so, including:

• Your consent
• Performance of a contract
• Legal obligation
• Legitimate interests (e.g., improving website functionality and user experience)

Where consent is required, we will obtain it in a clear and affirmative manner and allow withdrawal at any time.

4. How We Use Your Data

We use your information to:

• Provide access to courses, guides, and video content
• Send email updates and newsletters
• Process transactions securely
• Respond to enquiries and support requests
• Improve website content, design, and analytics
• Enforce our legal rights and protect users

5. Data Sharing and Third-Party Services

We may share data with the following categories of third parties:

• Email marketing providers (e.g., Mailchimp, ConvertKit)
• Payment processors (e.g., Stripe, PayPal) – we never store card details
• Website analytics services (e.g., Google Analytics)
• Video hosting platforms (e.g., YouTube, Vimeo)

 These parties are contractually bound to only use your data for specified purposes and to maintain equivalent data protection standards.

We do not sell or rent your personal data to any third party.

6. International Data Transfers

Where we transfer data outside of the UK or EEA (e.g., to the United States), we ensure safeguards are in place such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Additional security controls and audits

7. Cookies and Tracking

We use cookies and similar technologies to:

• Track website performance and user preferences
• Serve personalised content
• Maintain user sessions

You can manage cookie preferences via the Cookie Banner and browser settings. For more information, refer to our Cookie Policy.

8. Data Retention

 We retain your personal data only for as long as necessary to:

• Fulfil the purpose it was collected for
• Comply with legal or regulatory obligations
• Resolve disputes and enforce agreements

Email subscribers may opt out at any time via the unsubscribe link or by contacting us.

9. Your Data Rights (UK, EU & International)

You have the following rights, subject to legal limitations:

• Right to access your data
• Right to rectification of incorrect or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

Contact us at admin@wififam.com to exercise any of these rights.

10. Children’s Privacy and Parental Controls

WifiFam.com is intended to support families and guardians. We do not knowingly collect or process personal data from users under 13 without verified parental consent. If you believe a child has submitted data without appropriate consent, please contact us immediately.

11. Security

We implement appropriate technical and organisational safeguards, including:

• SSL encryption
• Two-factor authentication
• Access controls and monitoring
• Regular data audits and backups

While we strive to protect your data, no system is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be notified via email or site banner. The latest version will always be available at:

https://wififam.com/privacy-policy

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email: admin@wififam.com